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Returns Policy

Returns Policy

Beach Muscle Co Return Policy 

  • For all returns please contact support@beachmuscleco.com and a member of our team will assist you.
  • Beach Muscle Co currently does not offer exchanges, we only offer refunds.
  • Item(s) must be unworn and unwashed and in the condition purchased. All labels must still be attached to return the goods.
  • All items are thoroughly inspected before any action is taken and a refund is confirmed, Beach Muscle Co do not hold the responsibility of costs occurred returning the item(s).

Have you received my return yet?

UK Returns

Depending on the service you've chosen to use to return your item(s), it can usually take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. 

We'll be in touch by email once the return has been processed to confirm your refund. 

International Returns 

Depending on the service & country you're returning your item(s) with, it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed. 
 

I have received a faulty item

In the event you have received a defective item, please contact us immediately on support@beachmuscleco.com with the following information:  

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund or replacement. 

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.